Questions, Policies and Service Terms

Frequently Asked Questions

What does Vital Freight deliver?

We transport approved healthcare-related items, medications, medical supplies, equipment, dental and vision items, wellness practice materials, and other items accepted in advance. Certain categories require additional review, documentation, packaging, training, equipment, or written agreements, and Vital Freight may decline any request that falls outside its approved service capabilities.

Who can request service?

We work with businesses, healthcare organizations, pharmacies, practitioners, care facilities, home healthcare providers, caregivers, and residential clients. Residential medication or healthcare deliveries may need to be coordinated through an authorized pharmacy, provider, organization, or sender.

What areas do you serve?

Vital Freight is based in Atlanta, Georgia, and serves [confirmed service area]. Availability depends on the pickup location, destination, requested timing, item category, and driver availability.

Do you provide same-day delivery?

Same-day service may be available depending on the route, timing, item requirements, and driver availability. A same-day request is not guaranteed until Vital Freight confirms it in writing.

Do you offer scheduled or recurring delivery routes?

Scheduled and recurring delivery arrangements may be available for facilities, providers, practices, suppliers, and other organizations with ongoing transportation needs. Contact us to discuss frequency, routes, item categories, and receiving procedures. [confirm before launch]

Can residential clients use Vital Freight?

Yes, approved residential delivery requests may be accepted. The sender, recipient, item, and delivery instructions must be confirmed before pickup. Certain medications or sensitive items must originate from an authorized provider, pharmacy, business, or organization.

Can you transport prescription medications?

We may accept approved medication deliveries coordinated through authorized pharmacies, providers, facilities, organizations, or recipients. The medication must be properly packaged, labeled, and released for transportation by the appropriate sender. Vital Freight does not prescribe, dispense, verify dosage, or provide medication advice.

Do you transport laboratory specimens or regulated materials?

Vital Freight accepts only the categories it is trained, equipped, insured, and authorized to transport. Requests involving infectious, hazardous, biological, or regulated materials require advance review and may require specialized packaging, labeling, documentation, and written approval. [confirm company capability before launch]

Who is responsible for packaging the item?

Unless a separate written agreement says otherwise, the sender is responsible for using packaging that is appropriate, secure, correctly labeled, and compliant with the item's transportation requirements. Vital Freight may refuse items that appear damaged, leaking, improperly sealed, inadequately labeled, unsafe, or unsuitable for transportation.

Will I receive proof of delivery?

Delivery confirmation may include the completion time, recipient name, signature, photograph, status notification, or other documentation included in the service arrangement. [confirm available methods]

How is pricing determined?

Pricing may depend on pickup and delivery locations, total mileage, requested timing, urgency, item size and weight, waiting time, facility access procedures, special handling, additional stops, after-hours service, and recurring frequency. A price is not final until Vital Freight provides and approves the quote or service agreement.

What happens if the recipient is unavailable?

We follow the approved contact and delivery instructions. Additional waiting, return, redelivery, storage, or route charges may apply. Items will not be left unattended unless the sender has authorized that method and Vital Freight has accepted it.

Can I cancel or reschedule a delivery?

Yes, but fees may apply once a delivery has been confirmed, assigned, or dispatched. See the Cancellation and Rescheduling Policy below.

Can I include patient information in the website contact form?

No. Do not enter patient names, diagnoses, medical record numbers, prescription details, Social Security numbers, or other protected or sensitive information into the general website form. We will provide appropriate instructions if sensitive information is necessary to coordinate an accepted service.

Does submitting a form schedule my delivery?

No. Website submissions, emails, phone messages, and quote requests are requests for review. A delivery is scheduled only after Vital Freight confirms acceptance, timing, requirements, and pricing.

Is Vital Freight an emergency medical service?

No. Vital Freight transports approved items and does not transport patients or provide emergency medical services. Do not use the website or contact form during a medical emergency. Call 911.

Delivery and Service Policy

Effective Date: July 12, 2026

1. Purpose

This policy explains the general requirements for requesting and receiving transportation services from Vital Freight LLC. Specific quotes, contracts, business associate agreements, route agreements, or written service instructions may contain additional terms. When a signed agreement conflicts with this general policy, the signed agreement will control.

2. Service Requests

Clients should provide accurate information about the item being transported, pickup and delivery addresses, requested dates and times, sender and recipient contacts, item size, quantity and weight, packaging and labeling, facility access requirements, special handling instructions, temperature requirements, hazards or regulated characteristics, and documentation requirements. Vital Freight may request additional information before accepting the assignment.

3. Service Acceptance

Submitting a request does not require Vital Freight to accept it. A delivery is accepted only after Vital Freight confirms service availability, the item category, pickup and destination, required timing, packaging requirements, special instructions, pricing, and any additional documentation or agreement. Vital Freight may decline a request at its discretion when the item, route, packaging, timing, risk, or requirements fall outside its approved service capabilities.

4. Client Responsibilities

The client is responsible for providing complete and accurate information, identifying the correct sender and recipient, confirming that the item may be legally transported, obtaining required permissions, preparing appropriate packaging and labeling, disclosing handling/hazard/temperature requirements, ensuring the item is ready at the agreed pickup time, providing access instructions, paying applicable charges, and informing Vital Freight promptly of changes. Vital Freight is not responsible for delays or losses caused by incomplete, inaccurate, or withheld information.

5. Pickup and Delivery Windows

Pickup and delivery times are estimates unless a written agreement expressly guarantees a specific time. Traffic, road closures, weather, facility delays, security procedures, recipient availability, mechanical problems, emergencies, and other circumstances outside Vital Freight's reasonable control may affect timing.

6. Authorized Handoffs

Clients must identify the person, department, receiving location, or process authorized to release and accept the item. Vital Freight may decline to release an item when the recipient cannot be verified, required identification is unavailable, the receiving location is closed, access is denied, instructions conflict, or the handoff appears unsafe or unauthorized.

7. Delivery Confirmation

Available confirmation methods may include recipient name, electronic or written signature, completion time, status notification, photograph, delivery notes, or other agreed documentation. The confirmation method must be established before service when a specific form of proof is required.

8. Waiting Time

Waiting-time fees may apply when a driver is delayed because the item is not ready, access has not been arranged, the sender or recipient is unavailable, security or receiving procedures exceed the included time, information or approval is missing, or loading/unloading requires additional time. The applicable waiting period and rate should be listed in the quote or service agreement.

9. Additional Stops and Route Changes

Unplanned stops, address changes, return trips, redelivery, additional mileage, or route changes may result in additional charges. The driver should not be asked to change the destination or release an item to a different recipient without authorization from the appropriate client contact.

10. Failed or Unsuccessful Delivery

If delivery cannot be completed, Vital Freight may contact the client, wait for additional instructions, return the item, attempt redelivery, deliver to an approved alternate recipient, or follow an agreed contingency plan. Additional charges may apply.

11. Delays Outside Vital Freight's Control

Vital Freight is not responsible for delays caused by events outside its reasonable control, including severe weather, traffic incidents, road closures, government actions, civil disturbances, utility interruptions, facility lockdowns, security procedures, inaccurate addresses, or unavailable recipients. We will communicate material delays when reasonably possible.

12. Right to Refuse or Stop Service

Vital Freight may refuse, suspend, or stop a delivery when information is inaccurate or incomplete, the item differs from what was disclosed, packaging appears unsafe or inadequate, the item leaks/breaks/creates a hazard, transportation may violate a law or regulation, required payment or authorization is missing, safety may be at risk, or the request falls outside approved company capabilities.

Packaging and Special Handling Policy

Packaging Requirements

Unless otherwise stated in a signed agreement, the sender is responsible for packaging and labeling the item. Packaging must be appropriate for the item, properly sealed, leak-resistant when applicable, strong enough for normal transportation, clearly labeled when required, prepared to maintain any required conditions, free from visible damage or contamination, and compliant with applicable rules and sender protocols.

Special Handling Disclosure

Clients must disclose special requirements before Vital Freight accepts the delivery. Examples include refrigeration or frozen storage, specific temperature ranges, temperature monitoring, biohazard or infectious contents, hazardous materials, fragile equipment, upright-only transportation, light sensitivity, security seals, restricted access, chain-of-custody documentation, and authorized-recipient requirements.

Temperature-Sensitive Items

Vital Freight does not guarantee temperature maintenance unless the required range, equipment, monitoring method, packaging, contingency process, and documentation have been accepted in writing. The sender remains responsible for preparing the item in appropriate validated packaging unless a written agreement assigns that responsibility to Vital Freight.

Damaged or Improper Packaging

Vital Freight may refuse any package that is open or unsealed, leaking, crushed or visibly damaged, incorrectly labeled, contaminated, improperly packaged, unsafe to handle, or different from the disclosed contents.

Prohibited or Restricted Items

Vital Freight does not knowingly transport illegal drugs or contraband; firearms, ammunition, or explosives; stolen property; cash or negotiable bearer instruments; radioactive, hazardous, regulated-medical-waste, or infectious materials without specific authorization; human remains; organs, tissue, specimens, or biological materials that have not been approved in advance; unlabeled, leaking, damaged, or unsafe packages; or any item prohibited by applicable law. Additional restrictions may apply based on insurance, training, route, equipment, or company policy.

Cancellation and Rescheduling Policy

Effective Date: July 12, 2026

Client Cancellations

A client may cancel a delivery by contacting Vital Freight through an approved communication method. Suggested fees to be finalized: before driver assignment [no fee or amount]; after driver assignment [fee]; after dispatch [fee or %]; after arrival at pickup [full or partial charge]; failed pickup caused by client [fee].

Rescheduling

Requests to reschedule are subject to availability. A new quote may be required if the route, date, time, item, destination, or service requirements change.

Late Changes

Vital Freight may charge for destination changes, additional stops, added mileage, increased item size or quantity, extended waiting time, after-hours adjustments, return trips, and redelivery attempts.

Vital Freight Cancellations

Vital Freight may cancel or reschedule service when performance would be unsafe, unlawful, outside company capabilities, or prevented by circumstances beyond reasonable control. When possible, the client will be notified promptly.

Website Privacy Policy

Effective Date: July 12, 2026

1. Introduction

Vital Freight LLC respects the privacy of people who visit our website, submit inquiries, request delivery information, or communicate with us. This Privacy Policy explains the types of information we may collect, how we use it, when it may be shared, and the choices available to website users.

2. Information We Collect

Information voluntarily provided may include name, company or organization, email address, phone number, pickup and delivery cities, requested service date, general item category, delivery instructions, and information included in messages. Depending on the website tools enabled, we may also collect limited technical information such as IP address, browser and device type, pages viewed, referring website, general location, date and time of access, and cookie/analytics information.

3. Sensitive Health Information

The general website contact form is not intended to collect protected health information. Do not submit patient names, diagnoses, medical record numbers, prescription details, insurance information, Social Security numbers, laboratory results, treatment information, or other sensitive health information. When sensitive information is required for an accepted service, Vital Freight will provide instructions for using an approved communication method.

4. How We Use Information

We may use collected information to respond to questions, review delivery requests, prepare quotes, confirm availability, communicate about requested services, coordinate approved deliveries, improve the website, maintain business records, protect against misuse or fraud, and meet legal, insurance, or contractual obligations.

5. How Information May Be Shared

We may share information with employees and authorized contractors, drivers assigned to an accepted delivery, website hosting providers, email and communication providers, scheduling or dispatch providers, payment processors, analytics providers, legal/accounting/insurance/professional advisers, and government authorities when required by law — only as reasonably necessary for the stated purpose, an accepted service, or a legal obligation.

6. Sale of Personal Information

Vital Freight does not sell or rent personal information for monetary compensation.

7. Cookies and Analytics

The website may use cookies or similar technologies to support basic functionality, measure use, improve performance, and understand how visitors find the site. Users may adjust browser settings to block or delete cookies; some functions may not work correctly when cookies are disabled.

8. Data Security

Vital Freight uses reasonable administrative, technical, and physical measures intended to protect information under its control. No website, email system, wireless connection, or storage system can be guaranteed completely secure. Users should not send sensitive medical, financial, or identity information through the general contact form.

9. Data Retention

Information may be retained for as long as reasonably necessary to respond to inquiries, provide services, maintain records, comply with legal or contractual requirements, resolve disputes, and protect the company's interests.

10. Third-Party Websites

The website may contain links to third-party websites. Vital Freight does not control and is not responsible for the privacy practices, security, or content of those websites.

11. Children's Privacy

The website is intended for adults and business users. It is not directed to children under 13, and Vital Freight does not knowingly collect personal information directly from children under 13 through the website.

12. Privacy Choices

Users may contact Vital Freight to request correction of contact information, ask how information was used, request deletion when legally and operationally permitted, or opt out of nonessential marketing communication. Certain records may need to be retained for legal, contractual, insurance, accounting, or service-related purposes.

13. Policy Updates

Vital Freight may update this Privacy Policy as the website, services, or legal requirements change. The updated effective date will appear at the top of the policy.

14. Contact

Questions about this Privacy Policy may be directed to Vital Freight LLC — vitalfreightllc@gmail.com, 470.569.2977, 4000 Troupe Smith Rd, Conyers, GA 30094.

Website Terms and Conditions

Effective Date: July 12, 2026

1. Acceptance of Terms

These Terms and Conditions govern access to and use of the Vital Freight LLC website. By using the website, submitting a form, or requesting information, you agree to these Terms. If you do not agree, do not use the website.

2. Website Purpose

The website provides general information about Vital Freight and allows visitors to request information about transportation services. Website content is not a guarantee that a particular service, item, route, delivery time, or request will be accepted.

3. No Medical or Emergency Services

Vital Freight provides transportation services. It is not a healthcare provider and does not diagnose conditions, provide medical advice, prescribe or dispense medication, verify dosage or treatment, transport patients, provide ambulance service, or provide emergency medical response. Do not use the website or contact form for an emergency. Call 911.

4. No Automatic Service Agreement

Submitting a form, email, voicemail, or quote request does not create a contract or require Vital Freight to provide service. A transportation service agreement is created only after Vital Freight accepts the request and confirms the applicable instructions, timing, and price.

5. Accuracy of Information

Users agree to provide accurate, complete, and current information. Vital Freight may rely on information supplied by the client, sender, recipient, facility, provider, or authorized representative. The user is responsible for errors, delays, added costs, or unsuccessful deliveries caused by inaccurate, incomplete, or withheld information.

6. Service-Specific Agreements

Certain services may require a separate written quote, route agreement, service contract, business associate agreement, confidentiality agreement, chain-of-custody process, special handling agreement, temperature-control agreement, or facility access agreement. When a signed service-specific agreement conflicts with these website Terms, the signed agreement will control.

7. Client Authority

A person requesting service represents that they have the authority to request the transportation, release the item, provide the applicable instructions, identify authorized recipients, approve the quoted charges, disclose relevant handling requirements, and permit Vital Freight to perform the accepted service.

8. Packaging and Item Preparation

Unless a written agreement states otherwise, the sender is responsible for correctly identifying the item, proper packaging, required labeling, safe preparation, required seals, maintaining item integrity before pickup, providing necessary documents, and complying with applicable shipping and transportation requirements. Vital Freight may refuse any item that appears unsafe, damaged, leaking, mislabeled, improperly packaged, or materially different from the description provided.

9. Special and Regulated Items

Items involving medications, organs, tissue, specimens, infectious substances, hazardous materials, temperature requirements, or other regulated characteristics require advance disclosure and written acceptance. Vital Freight is not responsible for undisclosed requirements or characteristics.

10. Pickup and Delivery Timing

Quoted pickup and delivery times are estimates unless a written agreement expressly states otherwise. Vital Freight is not responsible for delays caused by circumstances outside its reasonable control, including traffic, weather, road closures, facility procedures, security restrictions, unavailable recipients, inaccurate information, government actions, or emergencies.

11. Payment

Clients agree to pay all charges included in the accepted quote or service agreement, including applicable mileage, base service fees, waiting time, additional stops, return trips, redelivery, after-hours service, special handling, parking or tolls, and cancellation charges. Payment terms are [payment terms]. Late payments may be subject to [late fee/interest terms — legal review].

12. Cancellations and Changes

Cancellations, rescheduling, added stops, destination changes, and other changes are subject to the applicable service policy and may result in additional charges.

13. Prohibited Website Use

Users may not use the website for unlawful purposes, submit false or misleading information, attempt unauthorized access, introduce malicious code, interfere with website operation, impersonate another person or organization, submit information they are not authorized to disclose, use website content without permission, or attempt to arrange transportation of illegal or prohibited items.

14. Intellectual Property

Unless otherwise stated, the website's text, graphics, logos, design elements, photographs, and other original content are owned by or licensed to Vital Freight LLC and may not be copied, reproduced, republished, distributed, modified, or used commercially without written permission.

15. Third-Party Links and Services

The website may link to third-party websites or use third-party forms, scheduling systems, maps, payment tools, analytics, or communication services. Vital Freight does not control and is not responsible for the availability, accuracy, security, terms, or privacy practices of third-party services.

16. Website Availability

Vital Freight does not guarantee that the website will always be available, uninterrupted, secure, or free from errors. The website may be changed, suspended, or unavailable for maintenance without notice.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an "as available" basis without warranties of any kind, express or implied. Vital Freight does not guarantee that website information will be free from errors or suitable for every user's particular purpose.

18. Limitation of Liability

To the fullest extent permitted by law, Vital Freight LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or a service request. Any liability related to an accepted delivery will be governed by the applicable quote, service agreement, insurance terms, and law. Unless a written agreement states otherwise, Vital Freight's total liability for a claim shall not exceed the amount paid for the affected delivery. Nothing in these Terms excludes liability that cannot legally be excluded.

19. Indemnification

The user or client agrees to defend, indemnify, and hold harmless Vital Freight LLC and its owners, employees, contractors, and agents from claims, losses, liabilities, expenses, and costs arising from false or incomplete information, improper packaging, undisclosed hazards or requirements, lack of authority to request the service, illegal or prohibited items, violation of these Terms, violation of another person's rights, or the client's failure to comply with applicable requirements.

20. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any legal proceeding relating to these Terms shall be brought in the appropriate state or federal court located in [county], Georgia, unless a signed agreement provides otherwise.

21. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

22. No Waiver

A failure by Vital Freight to enforce a provision does not waive the right to enforce it later.

23. Changes to These Terms

Vital Freight may update these Terms as the website, services, or legal requirements change. Updated Terms become effective when posted with a revised effective date.

24. Contact Information

Questions about these Terms may be directed to Vital Freight LLC — vitalfreightllc@gmail.com, 470.569.2977, 4000 Troupe Smith Rd, Conyers, GA 30094.